Affecting Other - Power Infrastructure

• 01/26/2024 07:30 - 01/27/2024 19:59
• Last Updated 01/15/2024 14:25

Building Power Maintenance scheduled for our Los Angeles, CA location

Start time: 05:30 AM PT 01/26/2024

End time: 07:30 AM PT 01/26/2024

Expected Duration of Test: 2 hours

Our datacenter will be conducting a live Generator Transfer Test on 01/26/2024 at 05:30 AM PT until 07:30 AM PT. During this time, DC staff will be testing their systems to verify that the load is successfully transferred to the backup generators by the Automatic Transfer Switch (ATS). Moreover, that the generators will carry the load for an extended period of time. The datacenter is running this test to make sure we are fully prepared for an actual commercial power outage if one were to occur.

Customers should NOT be affected by this testing unless there is an issue with the back-up systems in place. This would, of course, be an unforeseen issue as we are always committed to our continuing preventative maintenance on all datacenter critical equipment. If there is an issue with our backup systems, we will immediately abort the testing and transfer back to commercial power. DC staff will be on site during the maintenance to oversee the testing.

Affecting System - Dallas, TX Network

• 01/07/2024 09:00 - 01/08/2024 09:28
• Last Updated 12/29/2023 09:24

We've got some exciting news to share. Mark your calendars for January 7th and 8th because we're gearing up for a maintenance tune-up!

Here's the lowdown:

• Date: January 7th and 8th
• Time: Kicking off at 09:00 AM (CST)
• What's Happening: We're diving into some network magic to make things even smoother for you.

Now, we're all about keeping things running seamlessly. But during this time, there might be a hiccup or two in accessing our platform. Don't worry, though! We're hustling behind the scenes to keep any interruptions as short and sweet as possible.

This tweak to our core network is our way of saying, "Hey, let's make things even better!" We value your trust and want to ensure you get the top-notch service you deserve.

If you've got burning questions or need a hand, our awesome support team is here to help. Just ping us and we'll swoop in to assist!

We apologize in advance for any blips this might cause, and we truly appreciate your patience as we rev up for an even smoother ride ahead.

Thanks a ton for being part of the journey—we couldn't do it without you!

Affecting Other - Charlotte, NC

• 11/14/2023 00:00 - 11/19/2023 08:10
• Last Updated 11/10/2023 15:57

Network Operations Center - Notice of Maintenance  

Please note that this maintenance may occur on multiple windows as indicated above impacting the services listed.

Affecting System - Charlotte, NC

• 10/02/2023 08:00 - 10/04/2023 07:50
• Last Updated 10/02/2023 23:05

UPDATE 2300 EST
MX Window has been extended due to BGP connection issues with the ISP. Our team is actively working to resolve as fast as possible.

Charlotte Datacenter Move is scheduled for Monday, October 2nd.

In conjunction with activities that have taken place in Dallas with NextArray acquisition and Flexential, we are also moving out of the Flexential data center in Charlotte, NC. We have been working for the last couple of months to secure space north of Charlotte at Segra's datacenter.

Segra is an enterprise facility that has plenty of room for growth and we are excited about the future operations of Segra. Segra has been constructing a brand new data center near the Charlotte, NC Airport, that should be ready around March or so of 2024 - No need to discuss this further right now. On Monday, we have been cleared to collect our equipment and transport it up to our new facility. Luckily, we don't have nearly as much footprint in Charlotte as we do in Dallas, so it will be much easier. We have a team of 4 people who will be handling the equipment move with the utmost care.

First thing Monday morning, we have an activations bridge call as they activate our services. Once I get the green light that everything is good to go, we will begin powering down equipment and moving to the new facility north of Charlotte. Total downtime expected is around 4-6 hours. We keep everyone posted on the estimated start time come Monday morning, and as always, keep everyone informed on our progress of the move. We are continuing our commitment to our customers and look forward to having this Flexential nonsense behind us once and for all and having strategic providers who also care about our customers as much as we do!

Affecting Other - Dallas, TX Network

• 08/10/2023 00:00 - 08/14/2023 12:32
• Last Updated 07/23/2023 15:50

We have scheduled this network maintenance window for our move to our new Datacentner home in Dallas, TX.  Downtime is expected but limited to physical movement of the hardware.  We will have the network up and running prior to moving any servers.

Affecting System - Dallas, TX Network

• 07/17/2023 00:00 - 07/23/2023 15:47
• Last Updated 07/16/2023 22:33

We will be performing crucial maintenance in Dallas on July 17th 2023.  This maintenance is to continue the build out of our infrastructure and mitigation efforts. The exact time is TBD but downtime is expected to be minimal if at all.

Affecting System - Charlotte, NC

• 05/10/2023 22:00 - 05/11/2023 07:31
• Last Updated 05/10/2023 22:34

Start time: 10:00pm ET 10-MAY-2023
End time: 5:00am ET 11-MAY-2023
Expected Outage/Downtime: 7 hours

Customers receiving service in Charlotte, NC will be affected by this outage. This outage has been scheduled by Zayo (ISP/Fiber Owner). The purpose of this maintenance is to replace fiber crushed by a crane.

During this maintenance window, you may experience an interruption in service while Zayo completes the maintenance activities; the interruption is expected to be less than 7 hours; however, due to the complexity of the work, your downtime may be longer.  

Our team will closely monitor the work status and will do everything possible to minimize any inconvenience to you.  If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please create a ticket.

Affecting System - Charlotte, NC

• 05/10/2023 02:00 - 05/10/2023 22:33
• Last Updated 05/04/2023 11:26

Start time: 2:00 am eastern 05/10/2023
End time: 6:00 am eastern 05/10/2023
Expected Outage/Downtime: 45-60 minutes

Customers receiving service in the greater Charlotte, NC metro area will be affected by this maintenance. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

Affecting System - Charlotte, NC

• 04/15/2023 08:30 - 04/17/2023 15:55
• Last Updated 04/14/2023 21:05

Service Impacting Maintenance
We are going to be onsite at our Charlotte Datacenter, 4/15/23 to making changes to our routers. We will be starting around 8:30AM EST and should have all impact work done by 10:00AM EST. We only expect downtime to last a brief moment, but are slating for up to 15 minute sections of downtime. The plan: We have a standby router in place that will be taking the load, while we make pretty heavy changes to our primary router. We are implementing recursive routing and failover to our carrier networks in Charlotte. For all you nerds out there, read up on recursive routing and failover, and you'll understand why we are doing what we are doing 

 If all goes well, you guys can expect similar activities to take place in Dallas next week. This SHOULD be one of the final service impacting maintenances for Charlotte for a while. This has been a multi-month long plan, and we are finally getting to being where we want to be. Love you guys and have a great night!!!

Affecting System - Dallas, TX

• 03/17/2023 10:00 - 03/18/2023 10:46
• Last Updated 03/14/2023 15:36

We have scheduled a maintenance window for 3/17/2022 Between 10:00am and 4:00pm for Dallas, TX.  This scheduled maintenance is for new core and edge routers to be deployed as well as work ot bring our new Cogent circuit online.  There may be periods of outages during this time are it is expected.  Downtime will be reduced as much as possible.